Guides to booking, answers to common questions, and how to reach our team.
How booking works
Two ways to travel with us — charter a whole bus for your group, or book a seat on a tour.
Group bus charter
1
Enter your trip
Group size, date and main destination. Not sure where to go? Pick a ready-made course.
2
Get your quote
See the bus price, then tick a guide or interpreter if you need one. The total updates instantly.
3
Confirm & pay
Add contact details, then pay online by PayPal — or request a final quote for custom trips.
4
Travel day
We send your driver and pick-up details 2–3 days before. Show your voucher and go.
Solo & Mix bus tours
1
Choose a tour & date
Browse standard tours or Mix Tours with locals. Each shows the next departure and open seats.
2
Pick your seats
Choose seats on the bus map and add passenger details. A guide is already included in every tour.
3
Pay per seat
Pay online by PayPal. Seats are held for 15 minutes while you check out.
4
Travel day
Meet at the pick-up point with your voucher. Your host speaks your language.
Important — solo & mix tours need a minimum number of travellers
Solo and Mix bus tours run only when enough seats are booked. If a departure doesn't reach its minimum, that tour may be cancelled. If this happens:
We notify you by email at least 3 days before the departure date.
You get a full refund, or you can move to another date or tour at no extra cost.
Group bus charters are not affected — a charter is your own private bus and always runs.
Frequently asked questions
Tap a question to see the answer.
AllBookingPaymentCancellationOn the day
Can a solo or mix tour be cancelled?
Yes. Solo and Mix tours run only if a minimum number of seats are booked for that departure. If the minimum isn't reached, the tour may be cancelled — we tell you at least 3 days ahead and give you a full refund or a free change to another date. Private group charters always run and are never affected.
How do I pay? Do I need a PayPal account?
Payment is made online through PayPal, which also lets you pay by credit or debit card without a PayPal account. For custom group charters you can instead request a final quote and pay afterwards.
What is a Mix Tour?
A Mix Tour shares the bus with local Korean travellers — about half the seats. It's built for real exchange: conversation, food and seeing Korea with locals. A bilingual host keeps everyone connected throughout the day.
Do I need to add a guide for a tour?
No. Every solo and mix tour already includes a guide or bilingual host. A guide or interpreter is an optional add-on only for private group charters, where you're booking just the bus.
What's the cancellation policy?
For group charters: full refund 7+ days before, 50% for 3–6 days, none under 3 days. For solo and mix tours, free cancellation up to 5 days before departure. If we cancel for low numbers or weather, you always get a full refund or free change.
How do I find my booking again?
No account needed. Use the "Find my booking" page with your booking reference (e.g. TU-2K6F-9214) and the email you booked with. There you can view details, download your voucher or request a change.
Still need help?
Our team replies in English, Japanese, Russian, Vietnamese and Thai.
Email us
Best for booking changes and detailed questions. We reply within 24 hours.
Send a message
5 languages supported
Live chat
Quick questions before you book. Available 09:00–18:00 KST.